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Shipping & Returns

WEBSITE RETURN POLICY

If for any reason you do not love your purchase, return the item in its original condition within 14 days for a refund. Dear Prudence is not responsible for return postage fees and original shipping charges are non-refundable. Merchandise must be returned in the original condition (unworn, unwashed, unaltered) with tags attached. Online purchases are not available for in store return,exchange or credit.

We reserve the right to refuse any returns received 14 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return.  If you would like to exchange an item, we suggest you place a new order for the item you want to ensure that it is in stock.

We will refund the cost of the returned merchandise back to you in the original form of payment. *Final sale, red line or blue line items, bralettes and Spanx undergarments, promotional, special ordered items, eyewear, earrings, and hosiery are yours forever.

Dear Prudence will notify you via email once your returned item has been processed. Please note: we will not begin processing the refund until the product has arrived. Shipping and handling charges are not refundable. The original shipping fee will be deducted from the refund for any order which included free shipping. Please allow 1 week for your credit to be processed from the date we inspect it for return.


IN STORE RETURN POLICY (not applicable to online purchases)

All items with tags attached may be returned for in-store credit or exchange within 14 days of purchase. The receipt must be present, no exceptions. In-store credit never expires.

 

REFUSED SHIPMENTS

Refused shipments will be assessed a 25% restocking fee and all shipping charges. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments. SHIPPING Please note that items ordered together may not be shipped out on the same day. Occasionally items may be temporarily out-of-stock or back-ordered. You will be alerted in either instance and will be provided with an approximate date of shipment.

Any shipping delays will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

US SHIPPING Domestic orders that are placed Monday thru Friday will be shipped within 24 hours of ordering, with occasional items taking 48 hours to process. Orders placed on Saturday or Sunday will ship out the following Monday (excluding holidays).

RATES

  • Free on orders over $75: Standard 1-7 business days
  • $7.95 flat rate on orders under $75: Standard 1-7 business days

HOLIDAY SHIPPING SCHEDULE Nation-wide shipping: Purchase on or before December 15th for guaranteed delivery before Christmas.

INTERNATIONAL SHIPPING We do not offer International Shipping at this time.

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