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Shipping & Returns

Free Shipping on all orders NOW through the end of the year!

Fast Shipping!  1-3 days priority shipping depending on location! Check your approximate ship time here: (Ship From Zip code is 35244https://www.usps.com/priority-mail/map/

WEBSITE RETURN POLICY

If for any reason you do not love your purchase, return the item in its original condition within 14 days for a refund. Dear Prudence is not responsible for return postage fees and original shipping charges are non-refundable. Merchandise must be returned in the original condition (unworn, unwashed, unaltered) with tags attached. Online purchases are not available for in store return, exchange or credit.

We reserve the right to refuse any returns received 14 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return.  If you would like to exchange an item, we suggest you place a new order for the item you want to ensure that it is in stock.

We will refund the cost of the returned merchandise back to you in the original form of payment. *Final sale on:  SALE Items, bralettes and Spanx undergarments, promotional, special ordered items, eyewear, earrings, and hosiery are yours forever.

Dear Prudence will notify you via email once your returned item has been processed. Please note: we will not begin processing the refund until the product has arrived. Shipping and handling charges are not refundable.  Please allow 1 week for your credit to be processed from the date we inspect it for return.

RETURNS PROCESS

To initiate a return: 

  • Login to your account and find the order containing the item(s) you wish to return (“My orders” menu). If you ordered as a guest, you will need to create an account using the email address that you ordered with or email us for more information.
  • View the order and scroll to the bottom of the order and click “Return item(s)”
  • Enter the quantity of each item to be returned and enter a return reason, return action (pick refund) and enter a comment pertaining the issue with the item(s).
  • Click the send button (all previous fields must be completed). You will receive an email with shipping instructions once your return has been approved. This may take up to 24 hours.
  • Upon Dear Prudence receiving the return and processing it (up to 1 week), you will receive the following emails; a return status update, a credit card refund receipt, and a credit invoice.
  • Email us with any issues at orders@dearprudence.com

 

IN STORE RETURN POLICY (NOT applicable to online purchases)

All items with tags attached may be returned for in-store credit or exchange within 14 days of purchase. The receipt must be present, no exceptions. In-store credit never expires.

REFUSED SHIPMENTS

Refused shipments will be assessed a 25% restocking fee and all shipping charges. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments. SHIPPING Please note that items ordered together may not be shipped out on the same day. Occasionally items may be temporarily out-of-stock or back-ordered. You will be alerted in either instance and will be provided with an approximate date of shipment.

Any shipping delays will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

US SHIPPING Domestic orders that are placed Monday thru Friday will be shipped within 24 hours of ordering, with occasional items taking 48 hours to process. Orders placed on Saturday or Sunday will ship out the following Monday (excluding holidays). 

Fast Shipping!  1-3 days priority shipping depending on location! Check your approximate ship time here: (Ship From Zip code is 35244https://www.usps.com/priority-mail/map/

Return items purchased online in original condition within 14 days for a full refund.
Online purchases are not available for in store return or exchange.

RATES

  • Free Shipping on all orders NOW through the end of the year!

HOLIDAY SHIPPING SCHEDULE Nation-wide shipping: Purchase on or before December 15th for guaranteed delivery before Christmas.

INTERNATIONAL SHIPPING We do not offer International Shipping at this time.

 

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